Refund policy
Return and Refund Policy
(Effective Date: September 12, 2025)
Introduction
At Nevol, we want every customer to feel fully satisfied with their enamel teapot purchase. We understand that circumstances sometimes require returns, replacements, or refunds, and this Return and Refund Policy outlines how we handle such requests in a transparent and fair manner. By purchasing products from nevol.top, you agree to the terms described in this document.
Eligibility for returns
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Products must be returned in their original condition, unused, and accompanied by all original packaging and accessories.
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Returns must be initiated within 30 calendar days of delivery.
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Proof of purchase (order confirmation or receipt) is required to qualify for a return.
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Products that show signs of misuse, damage caused by improper care, or unauthorized modifications are not eligible.
Non-returnable items
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Clearance or final-sale items marked as “non-returnable.”
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Gift cards, digital items, or promotional merchandise.
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Products damaged due to customer negligence, such as exposure to open flames, dropping, or using abrasive cleaning agents.
Return process
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Contact our customer service team at service@nevol.top to request a return authorization.
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Provide order number, photos (if applicable), and reason for the return.
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Our team will confirm eligibility and issue return instructions, including a return address.
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Customers are responsible for securely packaging the product to prevent damage during transit.
Return shipping costs
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For returns due to product defects or incorrect shipments caused by Nevol, we will provide a prepaid return label.
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For discretionary returns (such as a change of mind), customers are responsible for return shipping costs.
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Shipping fees paid at the time of the original order are generally non-refundable.
Inspection of returned items
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Once we receive your returned teapot, our quality control team will inspect it within 5 business days.
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If the item is confirmed eligible, a refund, replacement, or store credit will be issued.
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If the product does not meet eligibility requirements, it may be returned to the customer at their expense.
Refund methods
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Refunds are issued to the original payment method used at checkout.
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Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
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In cases where the original payment method is unavailable, alternative solutions such as store credit may be offered.
Exchanges and replacements
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Customers may request an exchange for the same item in a different color or design, subject to availability.
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If the exact product is unavailable, customers can opt for a product of equal value or request a refund.
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Replacements for defective products will be shipped at no additional charge once the returned item has been approved.
Damaged or defective items
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If your enamel teapot arrives damaged or defective, notify us within 7 calendar days of receipt.
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Send clear photos of the damage and a description of the issue.
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Depending on the situation, Nevol may send a replacement, issue a full refund, or provide a repair solution.
Wrong item received
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If you receive an incorrect product, contact service@nevol.top immediately.
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We will provide instructions to return the incorrect item at no cost to you.
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A replacement for the correct item will be shipped promptly.
Late or missing refunds
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If you have not received your refund within 10 business days of approval, first check with your bank or credit card company.
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Some financial institutions take additional time to post funds.
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If the refund still does not appear, please contact us so we can investigate further.
Partial refunds
Partial refunds may be granted in certain cases, such as:
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Items returned with missing parts or accessories.
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Products not in their original packaging but still in acceptable condition.
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Situations where only part of an order is returned.
Return timeframe exceptions
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During holiday seasons or promotional periods, extended return windows may be announced on nevol.top.
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For gifts, we may issue store credit to the gift recipient if eligibility requirements are met.
International returns
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Customers outside the United States must ensure compliance with local customs requirements when returning products.
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Customs duties or taxes paid during the original import process are non-refundable.
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International customers are responsible for return shipping costs unless the return is due to a Nevol error.
Warranty considerations
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Certain enamel teapots may come with limited warranty coverage against manufacturing defects.
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Warranty claims follow separate procedures outlined in the warranty information included with your product.
Customer responsibilities
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Ensure products are packaged safely when returning to avoid breakage.
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Provide accurate information when requesting returns or refunds.
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Submit requests within the designated timeframes outlined in this policy.
Company rights
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Nevol reserves the right to deny returns that do not meet the conditions of this policy.
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In cases of suspected abuse of the return process, Nevol may take steps to protect its business, including refusal of service.
Updates to this policy
Nevol may revise this Return and Refund Policy from time to time. Updates will be posted on nevol.top with a new effective date. Continued purchases and use of our services after updates indicate acceptance of the revised policy.
Contact information
For return and refund requests, please contact:
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Email: service@nevol.top
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Website: nevol.top (Contact page available)
Conclusion
At Nevol, we are committed to making the return and refund process as smooth as possible while maintaining fair standards for both our customers and our business. We encourage you to reach out to us with any questions, and we thank you for trusting Nevol for your enamel teapot needs.
Want to learn more about Nevol’s philosophy, craftsmanship, and the story behind our enamel teapots? Visit our About Us page.
